Service Improvement
One of CSIP Eastern’s key roles is to support the development of effective modernisation across mental health and social care services in the Eastern region.
Our programme staff are trained in a range of evidence-based service improvement methodologies, tools and techniques and support service improvement and redesign, overseen by Ray Baird, the dedicated Programme Manager.
The team includes expertise in the following areas:
- Accelerated Redesign
- Change Management including Human Diversity and Change
- Managing Capacity and Demand
- Problem Solving Approaches including Six Hats Thinking
- Process Mapping and Service Redesign
- Role Redesign
- Prince 2 Project Management
- Six Sigma Methodology
- Trail blazers / Action Learning
- Whole Systems Analysis, Theories and Working.
Our aims
Our specific are to:
- support the development and dissemination of service improvement and change management skills in stakeholder organisations
- provide training and support in the use of a range of service improvement tools and techniques
- provide targeted redesign projects to meet local priorities.
Key activities:
Our key activities are to:
- link service improvement within all programmes of work
- identify and support local service improvement champions around the region
- provide support to local services to implement national targets.
Below are examples of forms that we use to discuss and agree service improvement and development work:
Key resources:
To find out more information on service improvement tools and techniques you can find out different books that are available here or visit the following websites:
- CSIP Directory of Service Improvement www.csip.org.uk/serviceimprovementdirectory
- Institute of healthcare improvement www.ihi.org
- Integrated Service Improvement Programme www.isip.nhs.uk
- NHS Innovation and Improvement www.institute.nhs.uk
- Skills for Care www.skillsforcare.org
- Skills for Health www.skillsforhealth.org.uk
- The Deming Forum www.deming.org.uk
- The Improvement Network East Midlands (Tools and techniques guide) www.tin.nhs.uk/tools--techniques